Technical Assessing (TA)

We are one of Australia’s leading loss adjusting experts with a track record of resolving complex and large losses and negotiating challenging settlements while upholding a positive and constructive relationship between Insurers and the Insured,” says David Cambridge, managing director of Technical Assessing.

The company is a locally owned and independent Chartered Loss Adjusting and consultancy practice. At its core are multi-qualified Loss Adjusters with exceptional technical, investigative, reporting, negotiating, and ancillary skills. TA as a whole operates as a coherent team to deliver premier services, encompassing every area of loss investigation, cause analysis, quantification, policy interpretation, recovery, and settlement negotiation, for the resolution of complex, technical and large losses for various local and international Underwriters and Insurers.

Technical Assessing’s stronghold in the loss adjusting sector results from a wide geographic footprint. Based in Sydney, the company maintains offices across New South Wales, Queensland, Victoria, ACT, Tasmania, and South Australia, also having an international affiliate. This ideally positions TA to address client’s loss adjusting demands not only in Australia but also internationally.

The company was established in 1986, in response to the growing need for technical and complex Loss Adjusters for the engineering sector. TA’s technical knowledge and advanced services, guided by the slogan ‘A Safe Pair of Hands,’ have distinguished the company since then.

However, as Technical Assessing expanded its expertise across diverse industry verticals and served numerous insurers across Australia, it realized that technical proficiency alone could not ensure resolving intricate loss adjustment scenarios.

Brendan Sears, director, NSW & SA state manager, and executive loss adjuster at TA, says, “We realized the importance of soft skills along with engineering. Following our management buyout in 2020, we made nurturing emotional intelligence a top priority among our workforce.”

In line with this focus, TA has repositioned its slogan to ‘Talent Chooses Us^TM’ and is successfully attracting and retaining top talents in the market, combining essential technical, communication, negotiation, and diplomacy skills. The introduction of the employee share ownership plan (ESOP) and its efforts to uplift positive and inclusive work culture solidifies its position as a leading choice for loss adjusting professionals. This emphasis on offering the human touch to its services forms the foundation of its operations, making TA the go-to company for large and complex losses as well as ‘run of the mill’ claims as well.

Another major contributor to Technical Assessing’s popularity among clients is its customer-centricity and commitment to building long-term partnerships. The company assigns dedicated Loss Adjusters to every claim, ensuring undivided attention throughout the project lifecycle. Unlike competitors, this means claims have minimal leakage while keeping the Insurer and Insured satisfied. To choose the right Adjuster for clients, TA Management delve into every claim scenario and selects the person with the appropriate technical and soft skills to handle the project and keep all stakeholders satisfied.

An exemplary client engagement showcasing TA’s loss adjusting capabilities is its involvement with an Insurer struggling to resolve a complex claim. The Insured’s challenging behavior made it impossible for the client to conduct a fair and reasonable assessment of a claim at her residence. The potential for this issue to escalate into a Media headline posed a significant threat to the Insurer’s reputation in the marketplace. Sensing the emergency, TA arranged for one of its experienced and compassionate Loss Adjusters to handle the claim and meet with the individual concerned. The Loss Adjuster displayed empathy, patience, care and professionalism in their approach, resulting in a fair assessment of the claim for the Insured and the resolution of a difficult and sensitive claim for the Underwriter.

Stefan Lakomy, director, QLD State Manager, and Executive Loss Adjuster at TA, says, “We are not all things to all people and tend to handle lower volumes, but higher value claims. This strategic approach allows us to deliver 100 percent dedication to each project, effectively becoming our clients’ trusted partners in achieving success.”

Mark Bonner, Victorian State Manager and Technical Manager at TA comments “TA Management, Loss Adjusters and Admin all work together as a Team. The Directors and State Managers are in daily contact with the Adjusters, particularly when involved with complex and large losses. All Directors and Managers are available to discuss an issue, whether it be policy coverage, quantum or the circumstances of a claim that is causing some concern. As far as “doing the job”, is concerned, TA operates as a Team with no “hierarchy” when it comes to handling claims, just an accumulation of knowledge and expertise to come to the right conclusion”.