David Cambridge, Managing DirectorTA has strengthened its reputation as Australia’s preeminent, largest independent locally owned loss-adjusting firm, with operations in New South Wales, Victoria, Queensland, Western Australia, ACT, South Australia and Tasmania.
Clients benefit from a well-managed loss-adjusting process in many areas, including public and product liability, business interruption, construction and engineering and marine and aviation. Its valued clients cover risks from all classes including cybersecurity, power generation, renewable energy, agriculture, and farm and machinery as well as property, construction and engineering.
“Our clients, particularly the government, value the fact we’re an Australian-owned and independent company,” says David Cambridge, managing director.
For decades, its loss-adjusting service has been characterized by expert advice, value for money, exceptional customer service and peace of mind.
Backed by a team of top-of-the-crop loss adjusters with a compelling blend of academic qualifications and years of experience, TA has emerged as the go-to company for local and international clients. Its penchant for high-level professionalism enables it to provide the much-needed expert advice required for equitable claim settlement. Due to its deep-seated expertise in complex and technical claims management, numerous clients often reallocate claims to TA when encountering difficult scenarios or vulnerable customers.
TA prides itself on delivering significant value for money to clients and their insured. One way it achieves this is by constantly innovating. For instance, having recognized the increased prevalence of cyber breaches and crimes that are ranked as one of the most significant threats to businesses, it has developed a Cyber and Technology claims solution.
Taking a strategic and solution-focused approach, including assigning the right loss adjuster to specific claims, TA ensures minimal claims leakage along with positive and fair client outcomes.
TA is known for exceptional customer service and excellent customer experience. It responds promptly and efficiently to clients’ claims resolution requests, helping them successfully navigate tough terrain across all claim types.
At the core of TA’s ability to ensure client satisfaction is its exceptional team with strong technical skills and high service standards. Its loss adjusters excel in every aspect, from investigating and reporting to negotiating claims.
Our clients, particularly the government, value the fact we’re an Australian-owned and independent company
TA’s proficiency is due to its culture of continual education. Its strong focus on soft skills helps its loss adjusters build rapport with all stakeholders, which is critical for smooth claims management and settlement. Proficiency in soft skills enables the management team and loss adjusters to engage in more effective conversations with each other, clients and key stakeholders.
To hone its soft skills, the team works with Growth Coaching International, a professional training and coaching firm. These attributes significantly contribute to fostering clients' peace of mind.
The stellar team enables TA to stand the test of time and deliver professional services. Witnessing incidents, including natural and manmade calamities, all over Australia, the team reinforces its role as loss adjusters to positively change lives, consistently delivering professional results through tough times. It has invested heavily in attracting and retaining top performers through its ‘Talent Chooses Us’ strategy. Instrumental to this strategy is its ESOP, launched on 1 January 2023, which continues to foster an ownership mindset within the team.
With a sterling track record, TA is well-positioned to cater to client needs while building strong relationships. Accurate and innovative loss-adjusting services built on ingrained industry knowledge and extensive experience reinforce TA’s commitment to high-quality standards and leading excellence in the field.
