SS&C Intralinks

Data security is of utmost importance in mergers and acquisitions (M&A) due to the frequent sharing of confidential information among various stakeholders. During transmission or storage, unsecured information can be intercepted by malicious outsiders, careless insiders, or accessed by unauthorized parties, posing a significant risk of data breaches. To mitigate these risks, organizations often rely on Virtual Data Rooms (VDRs) to share sensitive data during M&A transactions. However, it is essential to ensure that the VDR used for M&A transactions is secure and does not compromise data integrity.

SS&C Intralinks addresses these challenges by providing a centralized and highly secure workspace, effectively resolving various pain points faced by clients. Traditionally, companies resort to manual and time-consuming processes to exchange information and feedback, as well as obtain consent from external parties, which can cause delays in initiating deals. Additionally, managing M&A transaction processes using existing inadequate systems can be challenging.

To alleviate these challenges, SS&C Intralinks offers a seamless and integrated M&A workflow solution that delivers value across the deal – from the early prep phase through due diligence, and ultimately a successful close. This solution expedites high-value transactions by streamlining workflows, enabling immediate access to unlimited global buyers with simultaneous access to documents. Moreover, it significantly shortens the due diligence process, making it invaluable for mergers, acquisitions, initial public offerings (IPOs), capital raises, and debt securities. As a result, customers can better manage and execute high-value transactions efficiently and securely, identifying the best potential buyer with the highest bid.

SS&C Intralinks has also developed a feature-rich toolset over the years, supporting productivity for all types of deals throughout the transaction lifecycle, while ensuring security across corporate borders and firewalls. Powered by AI, Intralinks offers redaction and Q&A features that provide real-time intelligence and buyer monitoring on mobile devices, allowing customers to remain adaptable and competitive in the current market.

“We understand the importance of providing state-of-the-art solutions as well as ensuring flawless execution and ultimately, overall excellence in customer experience,” says Sara Cheng, Senior Vice President, Asia Pacific, Banks and Corporates, SS&C Intralinks.

Intralinks has a world-class dedicated customer support as well. To serve its clients across the transaction lifecycle, from VDR Setup, onboarding, and incident management to deal closing services, it has actively invested in building a dedicated services group internationally. Its customer success team provides 24x7, multi-tier service to support 140 languages across the globe.

“Why do our customers choose Intralinks? The simple answer is, we know our clients, the time sensitivity that they face, and the external factors that affect their business. We diligently learn about their business, build trust with them, and develop solutions that are pertinent to the problems they deal with daily,” says Cheng.

For close to three decades, Intralinks has placed client needs at the core of its business, and customer loyalty reaffirms its commitment to providing a combination of technologically advanced solutions and best-in-class customer support capabilities to satisfy their business needs and provide a seamless experience. The firm continues to invest heavily in the innovation and modernization of its technology so clients can entrust it to facilitate vital interactions and communications for their organizations in the long term.