Lucas Derr, CEO and Owner; Jonathan Brantley, COO and Owner That’s where Southern Claims Solutions a leading startup in the independent adjusting space, comes in. Providing services to the property and casualty insurance industry, the company is well-equipped to handle catastrophic events expediently. It also offers daily claims services and manages various losses, including commercial, residential, and property liability.
“Operating primarily as a TPA, we bring over 50 years of collective experience to offer expertise in property adjustment and streamline claims processing via a cradle-to-grave approach,” says Lucas Derr, founder, co-owner and CEO of Southern Claims Solutions.
Expertise in Catastrophe Specific and Other Claims Adjusting
For more than three decades, the experts at Southern Claims Solutions have been providing reliable, efficient, and precise management of catastrophe-specific insurance claims as an extension of the insurance company’s team. As co-owners of the company, Derr and Jonathan Brantley have personally experienced the devastating impact of catastrophes, they understand the urgent need for quick claim processing to help people restore their lives to normalcy. Brantley and James Gore, VP of operations, also have extensive litigation experience in Florida, handling claims related to hurricanes.
Southern Claims Solutions caters to the property and casualty insurance industry, covering a wide range of catastrophic events, including hurricanes, tornadoes snowstorms, wildfires, and various scales of wind events, while ensuring financial prudence. Insurance carriers depend on the team to quickly respond, deploy adjusters in times of catastrophe, or manage high claims volumes.
It assigns a dedicated account manager to handle all aspects of the claim and ensures that it aligns with the client’s goals. While dealing with large losses and complex claims, especially in specialty claims, Southern Claims Solutions’ seasoned adjusters handle all represented losses, including assignment of benefits, public adjuster represented, and claims attorney represented. It can also manage mold mediation, appraisals, civil remedies, and intent to litigate (ITL) files. Clients and the insured can be at ease knowing that expert adjusters are working diligently on their claim processing.
Though its primary focus is handling the claim process, Southern Claims Solutions also offers oversight and compliance audit services. Every carrier has internal procedures for oversight and claim audit but still needs to improve in effectively executing them due to staff shortages. The company helps identify the problem files before they turn into significant issues by performing oversight and pending reviews of their staff adjusters and claims daily.
Southern Claims Solutions’ ability to offer call center and agent advocates call group services as well makes it a one-stop shop for property and casualty insurance adjusting. It equips carriers with an additional capacity to take all incoming calls and questions from their insureds or agent partners during peak call periods. The seamless communication between the insurance company and their insureds ensures smooth operational flow during and after large events, reducing escalation cases.
Implementing stringent internal standards, the company makes sure adjusters are audited, graded, and reviewed with the highest standards and both carriers and insured are informed of each step of the claim process.
We are a safe harbor for insurance carriers, and being a veteran-owned business gives us a competitive edge and fosters our goal to expand into federal and government contracts
Media-savvy clients expect swift responses akin to timely premium payments. They seek priority treatment during losses even amid a surge of 60,000 claims and entrust Southern Claims Solutions to honor commitments, especially during staffing crises. Transparent communication is the company’s linchpin while navigating the intricacies of the claim process. Its stringent standards for file handlers guarantee clients feel valued, knowing that individuals grappling with the gravest life event—the loss of their homes—receive the best assistance.
The combination of communication, compliance, and oversight of desk and field operations ensures files move forward as quickly as possible. This helps reduce the number of escalation cases by eliminating the possibility of files falling through the cracks. Southern Claims Solutions’ focus on prioritizing human capital has resulted in this success.
“We are proud of being able to identify talent in the industry that has been underutilized at other adjusting firms and recruit them to nurture and use their capabilities effectively,” says Derr.
A blend of Industry Expertise and Customer Centricity
Southern Claims Solutions adopts a personalized approach for each client, aiming to blend the expertise of a large corporation with the customer-centric ethos of a smaller firm.
“Our commitment to safeguarding clients and prioritizing compliance and diligence in daily operations has helped us build a reputation in the industry,” says Gore.
In one instance, Southern Claims Solutions assisted a client in overcoming their operational challenges. The company’s mission was to bridge the gap between the client’s team and the insured parties and build a mutual understanding. Its strategic intervention supported the carrier and their independent agents in efficiently serving their customers, resulting in improved customer service metrics.
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We bring over 50 years of collective experience to offer expertise in property adjustment and streamline claims processing via a cradle-to-grave approach
Driven by similar successes, Southern Claims Solutions aims to expand its service portfolio further. It plans to include an automobile unit while enhancing its appraisal and expert witness services. Already serving clients nationwide, it envisions expanding its footprint through strategic partnerships with other businesses in the same space. For instance, it has collaborated with a large regional demolition firm and an engineering firm to obtain the damaged material estimation and structural engineering assistance required during many claims. The company aims to form similar strategic partnerships throughout its work field and has a well-rounded network of like-minded businesses to drive greater value for clients.
“We are a safe harbor for insurance carriers, and being a veteran-owned business gives us a competitive edge and fosters our goal to expand into federal and government contracts,” says Brantley, COO and co-owner, Southern Claims Solutions.
Honing a dynamic synergy of personalities and leading with professionalism, excellence, and industry leadership, the young firm rapidly gains recognition for its exceptional service throughout the claims process. Prioritizing proactive strategies over reactive ones through its relentless dedication to technology, legislative shifts, and external factors, Southern Claims Solutions ensures thorough preparedness for events before they arise. Its focus on responsiveness, adaptability, and scalability positions the company as an industry leader with an upward growth trajectory and continually providing clients with the best services.
