Emroc

Emroc works in collaboration with export credit agencies (ECA) and banks to recover outstanding debts from their respective policyholders while maintaining the dignity of debtors and protecting the reputation of clients.

Living on the philosophy of ‘effective cooperation, in addition to professionalism,’ the debt collection agency (DCA) handles cross-border B2B claims and conducts debt recovery operations in more than 150 countries worldwide. Emroc’s goal is to achieve amicable settlements with debtors, avoiding the need for court actions that it believes can be expensive, time-consuming, and harmful to the business relationship. It is a reliable advisor for governmental organisations or departments in interstate recoveries.

Emroc’s debt recovery is based on a completely transparent process with clients. It assesses the problems faced by the importer and any other challenges faced by the client and debtor. In addition, it keeps clients in the loop by constantly updating them about any progress or problems faced and if they must be solved.

“We strongly believe a client’s success is our success. Therefore, we give them adequate professional attention to bring a practical solution that creates a win-win strategy for every party,” says Ernst Rowe, CEO of Emroc.

What’s unique about Emroc is it collects debts amicably, outside court, unlike other DCAs. It constantly finds solutions to the increasing challenges the debt collection market produces. Emroc rolls its sleeves to accept the evolving challenges with a passion and goes the extra mile to make debt collection successful.

Another striking differentiator of Emroc is its business model, which focuses on personal contact with debtors to create a common ground of trust. Unlike other DCAs, it understands that most debtors are in a difficult position not because they are not willing to pay but because they are unable to pay.In every case, Emroc recognises and discusses the debtor’s situation and works together on an effective solution to recover a debt within a certain period of time.

It believes in the adage ‘old is gold,’ investing time and money to create a personal touch. Emroc steps away from using online tools like computerised demand letters, reminders, and emails, which are standard tools in debt collection. It instead prefers instilling a human touch in its debt collection processes. It uses modern digital tools that can only offer data on debtors’ business reports, about the company on the internet, their management, and shareholders.

Before contacting a debtor, Emroc conducts necessary due diligence to gather information about the current status quo of the company. This data acts as a solid in-house report, which acts as a base for negotiations. The intent is to keep themselves in the loop of every minute detail of the debtor and find a reasonable recovery solution for clients and debtors.

One of the essential factors Emroc focuses on is timely service delivery. It acts promptly and enlists services when the first instalment becomes overdue; that is 30 days after the due date of payment. This early engagement approach allows it to help clients mitigate the risk of losing money.

An example of Emroc’s expertise is when it worked on multiple claims for a well-known trading company through the involvement of ECA. It engaged with the client at the earliest after the due date of payment. The team met with their risk management team and explained the process of minimising risk by requesting reimbursement from the ECA. After running a few test cases, Emroc facilitated ongoing cooperation in credit management and debt collection. This resulted in a win-win-win situation for the trading company, the ECA, and Emroc.

The key to its success is embracing a never-give-up attitude. Emroc is up for any debt collection challenges, constantly pushing the number of successful recoveries of outstanding debt. Bringing in the due cash back to clients, Emroc enables them to focus on their mission operations and steer clear of the complexities of debt collection.