Kurt F. Najork, Chief Operating Officer and Eric S. Najork, PresidentCBHV’s expertise as a collection agency is instrumental in driving success for a diverse clientele spanning finance, education, healthcare and communication. With over 200 years of combined industry experience, its management team brings deep understanding of client and consumer expectations to every engagement.
“We have an open and honest approach to all aspects of our business,” says Eric S. Najork, president. “This has made us a valued and profitable partner in account receivables.”
An effective digital collection strategy is the hallmark of CBHV. It leverages advanced technology to streamline workflows, ensure regulatory compliance and enhance collector productivity without forgetting the value of the human touch. The team communicates with consumers in whatever way is most convenient—text, email, phone or letter—and offers diverse payment methods. The tech infrastructure, paired with experts, supports collection programs that can scale swiftly to meet evolving client needs.
We have an open and honest approach to all aspects of our business. This has made us a valued and profitable partner in account receivables
Dedicated Support Driving Collection Success
Drawing on data and expertise, CBHV applies unique collection strategies to each debt type. Some require a delicate strategy, such as medical bills, while others call for a firmer approach, like credit reporting or litigation. Regardless of the type, all accounts move through its software vendors proprietary, unified communication strategy that utilizes multiple data points, including account type and balance that are organized it into a cohesive approach. With an intuitive portal, clients gain full visibility into ongoing activity, including collector notes, account status and overall progress.
“People are our biggest asset,” says Kurt F. Najork, chief operating officer. “Although we embrace technology as part of the collection process, the power of the human experience can never be eliminated.”
CBHV is built on a foundation of transparency and trust. Each client is assigned a dedicated customer service representative who specializes in their specific debt type and understands industry nuances.
Tailored Reporting and Strategic Guidance for Better Decision-Making
Clients rely on CBHV for the integrity and transparency that drive profitable results. They often turn to it due to limited internal bandwidth. Many prefer to focus their resources on current customers rather than allocating time to pursue older accounts. Whether it’s supporting first-party collections as an extension of the client’s internal team or handling written-off accounts in a third-party capacity, CBHV excels.
Its added value is more apparent in constantly evolving regulatory environments like New York. CBHV regularly educates clients on new rules from the New York State Department of Financial Services and other governing bodies. This guidance is invaluable for financial institutions or healthcare providers facing increased scrutiny.
Clients are empowered with actionable intelligence through flexible, customized reporting. The wide range of options include fully customized reports that give clients deeper insight into performance and outcomes. High-level summaries and detailed breakdowns of account management support internal decision-making.
In one instance, CBHV worked with an anesthesia group that provided services to small and large hospitals. As the client grew, CBHV’s IT and accounting departments were instrumental in meeting expanding reporting and remitting needs. The client has grown to serve over 60 hospitals and facilities, and CBHV’s service and recovery rate has kept pace.
On another occasion, CBHV partnered with a regional cable provider operating in a handful of locations within a single state. As the client expanded through rebranding and mergers, its footprint grew to nearly 30 states. To support this, CBHV seamlessly integrated with the client’s collections platform, enhancing reporting capabilities and streamlining all data transfers to keep pace with its evolving needs. CBHV’s expertise ensured a seamless integration, and it continuously scales with the client’s growing recovery demands.
Legacy-Driven Excellence Driving Client Success
The goal is to sustain its steady and strategic growth trajectory. Its sensible approach to expansion has allowed it to weather recessions, policy changes, natural disasters and setbacks with no service interruption for clients. It celebrated its 50th anniversary last year, marking a rich legacy of excellence and quality. Maintaining a sterling track record of trusted performance, CBHV elevates the recovery game by delivering consistent and exceptional recovery performance coupled with its signature white glove customer service.
