Debbie Gillespie, CEO and Tom Gillespie, PresidentAccess Receivables (Access), established by Debbie and Tom Gillespie, brings over 25 years of commercial and consumer debt collection expertise. Renowned for its excellence, the company has become a reliable partner for both businesses and government organizations across a broad spectrum of industries. Today, it handles more than a billion dollars in placements annually and continues to strengthen core offerings through innovative technology and building an expert team.
Excellence is in the DNA
Access offers a comprehensive service portfolio, covering commercial debt sectors like insurance, logistics and telecommunications and consumer debts like student loans and healthcare. Leveraging a deep understanding of both fields, the company has created specialized departments for each debt type, allowing for more focused and efficient collection efforts.
The latest addition to the Access’ portfolio is the off-boarding collection program, designed to recover assets and unpaid debts from companies’ former employees. The program is complemented by Access Recoup, an initiative designed specifically to handle debts for the HR department and IT managers, helping them recover equipment and money.
“We also work with eight state governments and multiple municipal governments, providing services like tax collections,” says Debbie Gillespie, CEO.
Access’ debt collection techniques are rooted in a deep understanding of human behavior. Its Access Second Effort strategy is a perfect example. This approach involves a structured escalation process where uncooperative debtors’ calls are forwarded to supervisors, who employ a fresh strategy to recover the debt.
This personalized, layered approach reflects the company’s ethos — ‘When the debtor calls, it’s a special occasion!’ — and has become a cornerstone of Access’s many accomplishments.
The Winning Formula - Technology and Talent
Cutting-edge technology and a time-tested hiring process form the foundational pillars of Access’ service excellence.
The company’s leadership in debt collection technology started as early as 1999 with the launch of its debt payment platform, 2mybill.com — one of the first 5,000 websites globally. The pioneering spirit continues today as it constantly seeks new ways to leverage technology for clients’ benefit.
Once contact with a debtor is established, we make sure to resolve the issue before they hang up.
It has a patented virtual assistant and the Access Intelligent Office — anAI-powered platform that optimizes collection strategies based on real-time data — give the company a natural edge in debt collection technology.
Technology is only part of the equation; human intuition is essential to truly understanding debtor behavior. Here, the company combines AI with human-in-the-loop skip tracing, delivering even more precise results.
Access doesn’t offshore or near-shore any employees and recruits exceptional full-time debt collectors across the United States, offering competitive compensation, personalized career development and ongoing training. Every aspect of the company’s business, from compliance and client engagement to overall management is strengthened through this focus on team building.
Access has proven that being a top-notch debt collection partner comes down to three key competencies — exceptional leadership, technological innovation and an expert workforce. Today, the company’s high recovery rates, compliance and deep understanding of debtor psyche make it the ideal choice for companies looking for a debt collection partner.
