Keybank And Quavo Fraud & Disputes Collaborate To Automate Credit Card Disputes

The QFD platform was created and is constantly supported by specialists with decades of expertise in managing and optimizing the enterprise-level fraud and disputes process. 

Fremont, CA: When a customer requests that their credit card provider erase an erroneous or fraudulent transaction from their bill, this is known as filing a credit card dispute. That can occur if users order something online but never receive it in the mail, or if an erroneous charge appears on their account.

"QFD has a robust and easy-to-use workflow with automation that streamlines unnecessary complexity. The application seamlessly supports the digital enablement we want to continue offering clients," said KeyBank's Head of Enterprise Fraud Services, Jen Martin. "We are in the midst of a multi-year, multi-product implementation that will fundamentally transform our client and teammate experiences managing disputes while improving our back-office processing and chargeback recoveries."

Quavo Fraud & Disputes, a fintech provider, collaborated KeyBank today as part of its newest commitment to improving account holder experience with credit card chargebacks. KeyBank is implementing Quavo's QFDTM automated dispute management platform to automate the fraud and disputes process, from claim intake and investigation to claim resolution and recovery.

The only cloud-based software that can automate the manual steps required by bank staff when a credit transaction gets challenged or fraud is detected is Quavo's QFD disputes resolution platform. In addition, QFD interacts with KeyBank's credit card platform TSYS® and merchant cooperation software EthocaTM to automatically acquire and analyze transaction data based on information provided by the cardholder, lowering back-office processing time, human capital, and operational resources significantly.

KeyBank's QFD launch follows Quavo's Series A fundraising round with FINTOP Capital, which marked a significant milestone in the company's path to improve the efficiency of fraud and dispute management for traditional lenders and fintech businesses.

The QFD platform was created and is constantly supported by specialists with decades of expertise in managing and optimizing the enterprise-level fraud and disputes process. This knowledge is essential to Quavo's connection with KeyBank.

"Quavo has been a strong partner since the first kick-off meeting, through launch, and into support," said KeyBank's Jen Martin, "We selected them because of their deep subject matter expertise in disputes and the modern design of the solution (cloud-based, decision tree, and process automation)."