Effective Claims Recruiting: Strategies to Attract Top Talent

Adjusters working from home are responsible for managing claims without the need for inspections or vendor oversight. As a result, they must be highly responsive, efficiently gather critical information, communicate effectively, and make timely decisions. Understanding these key differences can help identify the right job for those seeking roles in this field, ensuring they are prepared for the unique challenges of remote claims handling.

Fremont, CA: The insurance industry is facing a significant workforce crisis due to the aging demographic of its employees, with nearly half of current claims professionals set to retire within the next 15 years. To address this challenge, insurance companies must focus on attracting new talent and maintaining a stable workforce. These strategies are essential for ensuring the industry's continued success and preventing a shortage of skilled professionals in the future.

Training and Experience

A claim adjuster's career path in insurance is promising, so companies must ensure their new hires have a good training program. Keeping claims professionals on top of their game require interactive learning experiences and continuous education support. By providing hands-on experience, like intentionally causing and repairing damage, claims training facilities prepare adjusters for the field by building confidence and product competency and providing the necessary resources and knowledge.

Employing Technology in Claims Training

As claims staffing grows, technology will play a key role in training claims, including data analytics, geocoding, and mobile communication. To help claim professionals deploy resources in critical areas, the Ward Group suggests training employees on using technology in advance and after events like hurricanes. Staffing increases are expected in this third area of technology integration.

Claims Field Adjusters Vs Home Office Adjusters

Home office and claims field adjusters have similar qualifications but differ in key ways. A field adjuster must be good at writing and speaking, problem-solving, time management, autonomous decision-making, a strong work ethic, and dealing with ambiguity. Natural disasters often cause them to relocate. Adjusters at home handle claims without inspections or vendor oversight, so they must be responsive, gather key information, communicate well, and make timely decisions. It's easier to find the right job if you understand the differences.

Recruiting Millennials

You can attract qualified claim adjusters by asking behavioral-based questions and focusing on interpersonal skills. It's important to emphasize the industry's values, ethics, flexibility, and mentoring programs for younger generations. You can reach this demographic through social media, digital programs, and company events. An industry-wide initiative is to recruit a fresh generation of claims professionals, especially since the industry is at a tipping point in attracting new talent.