Jacob Corlyon, Co-Founder and CEOThis approach goes beyond mere empathy. It’s about strategically understanding the dynamics at play and providing tailored solutions that are mutually beneficial. For lenders, this shift redefines success in debt collection, turning challenging interactions into opportunities for long-term resolution. Rather than applying a one-size-fits-all approach, CCMR3’s team of experts guides borrowers toward solutions that meet both the client’s objectives and the individual’s unique circumstances.
By bringing professionalism and emotional intelligence into every conversation, CCMR3 creates an environment where debts are more likely to be repaid. This not only benefits the financial health of borrowers but strengthens the lender-borrower relationship. The use of tailored repayment plans and additional educational resources further supports this people-first model, ensuring outcomes are a win-win for everyone involved.
“By approaching debt collection with a people-first approach, we restore trust between lenders and debtors, fostering a collaborative environment that benefits everyone involved,” says Corlyon, co-founder and CEO.
The Three Pillars of CCMR3’s Success
Rethink, Reimagine and Recover-these core pillars empower CCMR3 to continually refine its technology and processes that combine all-encompassing accounts receivable management solutions.
It all begins with a willingness to rethink. By embracing the latest innovations, from digital communication channels to AI-driven speech analytics, CCMR3 modernizes the collections process without losing sight of its most crucial element-the human connection. Every interaction is transformed, becoming faster, more accurate and uniquely tailored to the needs of each client and debtor, ensuring that empathy and efficiency go hand-in-hand.
CCMR3’s reimagined collection processes are rooted in its clear and open communication, which ensures both parties are aligned on goals and expectations from the outset.
The final pillar-recovery-not only consistently delivers results but helps borrowers regain their financial footing. By blending advanced analytics with a people-first philosophy, CCMR3 ensures each collection is handled with care and precision, optimizing outcomes for all parties involved. This approach recovers debts and leaves borrowers in a better, more informed position, making them more likely to recover financially and avoid falling into collections again.
For instance, a national fintech company came to CCMR3 with a severe challenge-portfolios from 2022 and 2023 that had gone from promising to ‘impared’ when individuals looked exceptionally creditworthy, but in reality, they were not paying as expected. CCMR3 stepped in, using advanced analytics and its people-first philosophy and turned things around.
The outcome? Record-high recovery rates-results the client hadn’t seen in years-revitalizing a struggling department and restoring profitability.
Legal Expertise at Scale
A key driver for CCMR3’s success is its proprietary national attorney network, a carefully crafted system developed over time to handle legal collections on a national scale
A key driver for CCMR3’s success is its proprietary national attorney network, a carefully crafted system developed over time to handle legal collections on a national scale. This network is a cornerstone of the company’s comprehensive service offering. Managing litigation in-house through this network enhances the effectiveness of legal collections and significantly reduces costs for its clients. This dual benefit sets CCMR3 apart from traditional debt collectors and delivers consistent, superior results.
It’s just as important to stay on top of industry trends. That’s why CCMR3 plays an active role in critical conferences and associations.
Corlyon, a former president of the New York State Collectors Association, recently completed a three-year term on the board of ACA International, the global trade association for the collections industry. His leadership and CCMR3’s constant evolution are testaments to his commitment to the industry’s future.
A Team Built for Success
At CCMR3, success is about building a culture where the entire team thrives, not just hitting targets.
This culture shapes how the team engages with clients and each other. It has invested significant time and effort into building a team of experts who excel in their respective fields and embody CCMR3’s values.
“We focus on having the right people in the right seats, ensuring our talent aligns with our evolving needs as we grow,” says Corlyon. This commitment to talent is exemplified by its ‘managing up or out’ philosophy, where team members are empowered to grow within the company or find opportunities elsewhere if their vision doesn’t align. This has cultivated a team that’s considered the best in the industry, with skilled and motivated individuals to lead and innovate.
Focusing on constantly improving client relationships remains a top priority for the team. This creates a collaborative partnership where value is added at every turn by actively listening to client needs and anticipating future requirements. This client-centric approach has led to the development of new programs and services, ensuring the company stays at the forefront of the industry.
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We focus on having the right people in the right seats, ensuring our talent aligns with our evolving needs as we grow
Future Trajectory and Market Expansion
Having expanded over 300 percent in the past year and a half, CCMR3 is well-positioned for continued expansion with this upward trajectory as it explores new markets and service offerings. While currently serving banks and fintech companies, it is eyeing the credit union market, aiming to leverage its expertise and technology to support a broader range of financial institutions.
It also plans to develop its capabilities further in commercial collections, a segment in which it has already demonstrated considerable success. This “never settle” mentality, as Corlyon describes it, drives CCMR3 to constantly seek new ways to improve and innovate its services.
By approaching debt collection with a people-first approach, we restore trust between lenders and debtors, fostering a collaborative environment that benefits everyone involved
As CCMR3 ventures into these new opportunities, its core mission remains unchanged-to transform the accounts receivable management industry. Through its people-first ethos, innovative processes and focus on delivering exceptional outcomes, CCMR3 is not only reshaping how collections are handled, but helping clients turn financial challenges into opportunities for growth.
Innovation, empathy, and an appetite to never settle will continue to define CCMR3 as it evolves, setting the stage for even greater success while reshaping the financial services landscape for the better.
