Merchant Management Group

Merchant Management Group (MMG) is a leading payments technology company, empowering businesses through comprehensive services that maximize revenue and enhance customer experience. With innovative product offerings and a solid business ethos, it stands out in the marketplace, backed by decades of invaluable experience.

“We distinguish ourselves by meeting and understanding client's needs while still offering a lower cost,” says Rodney Friend, president of MMG.

MMG’s emphasis on customer service and relationship building is the primary driving force behind its success. By spending time and effort to understand clients’ needs and desires, the company offers products and solutions that are best suited to address their requirements.

Its partnership with cHooZ, a company known for its innovative payment solutions, has helped bring new product offerings to the market that simplify payment processing for merchants. While the payment processing industry pivots toward unfavorable surcharging, MMG views it as a detriment to the consumer experience. Instead, it has collaboratively crafted a true cash discount solution, marking its commitment to customer-centric practices.

MMG’s core product offerings are primarily focused on Point of Sale (POS) systems that meet the evolving needs of clients. Its top three POS solutions are Clover, Tabit, and OrderCounter. It also offers a proprietary product called Rocket POS.

Focusing on small and medium businesses (SMB), MMG effectively resolves the high credit card fees issue plaguing merchants. The constant increase in fees has made transactions highly complex. In addition, smaller businesses working with tight budgets often find it challenging to cover the cost of credit card fees in their markup.

By implementing the cHooZ Cash Discount program, the technology integrates credit card fees into product pricing, sparing merchants the burden. Recent studies show customers prefer this method over surcharge fees. This allows SMBs to comfortably manage their credit card fees without compromising customer relations.

“Overall, it’s just a better experience for the merchants' customers,” says Friend.

In collaboration with cHooZ, MMG is bringing in novel product offerings, including cHooZ Local - a prepaid Mastercard that rewards consumers, and cHooZ Rewards - a system that rewards merchants when they use the cHooZ card over other typical corporate cards. The company is also preparing to launch cHooZ Capital, a service that allows merchants to access their cash instantly.

Over the years, its innovative solutions have had a significant impact on the SMB sector, helping merchants cover their credit card fees without penalizing their customers. This innovative approach makes transactions more manageable for merchants.

The extensive experience of MMG’s leadership in the payment processing space is the driving factor behind its success. Friend, with 33 years of industry experience, co-founded MMG in 2004, applying his background in banking to create a business that emphasizes customer relationships and service akin to a community bank or credit union. Combining his knowledge with his business partner, Richard Spradley, and their three decades of experience in the industry, MMG offers top-notch service.

The collective experience of MMG's leaders, emphasis on customer service, and commitment to innovation and adaptability make the company a standout choice for merchants looking for a reliable, customer-centric payment processing partner.

In today's ever-evolving payment processing landscape, MMG shines as a beacon of expertise with a customer-first approach, strategic partnerships, and a profound understanding of the industry. It continues to empower clients to navigate the complexities, leaving a trail of success in their wake.