4OCTOBER 2022IN MY OPINIONCONTENT12 COVER STORYLAST WORDOPTIMIZING INNOVATION INITIATIVES BY ARTFULLY MANAGING CHANGELORI PON, DIRECTOR, CLAIM CONTACT CENTER AND CLAIM HANDLING UNIT, AAA-THE AUTO CLUB GROUP3008MIKE STRAKHOV, SENIOR VICE PRESIDENT - HEAD OF INSURANCE LENDING, LIVE OAK BANKTHE BASICS OF A BUSINESS PURCHASE AGREEMENTDAY ADJUSTING AND CONSULTINGALLIES OF HOMEOWNERS IN CLAIMS SETTLEMENTS Timothy Blake Day, President
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