9MARCH - APRIL 2026we continue to strengthen the Treasury tools available to them. Solutions like integrated payables and positive pay add essential layers of control, verification and visibility that help reduce exposure across day-to-day activity. As criminal tactics evolve, our responsibility is to stay ahead of them.One initiative I've been closely involved with is the rollout of integrated payables, which has become a meaningful safeguard for our clients. It introduces stronger verification steps, two-step approvals and tighter oversight for ACH and wire activity. Clients appreciate it because it removes real risk from their payable workflows and brings a higher level of security to routine transactions.Technology Trends Redefining the Relationship Manager's PathAI is changing our industry in very real and noticeable ways. I see it every day. People are using AI to write memos, gather industry insights, prepare for client conversations and even capture meeting notes so they can stay focused in the moment. It has become a practical tool that helps us work smarter. The challenge now is learning how to use AI in a way that protects client information and keeps security at the center. Institutions that can balance innovation with responsibility will move forward with confidence, and I believe that will set them apart.The role of a relationship manager is also evolving. Clients want more than transactions. They want someone who understands their business, sits with them when decisions get tough and helps them think about growth and planning. The job is becoming more consultative and more personal. I also believe the bankers who stay relevant in the years ahead will be the ones who are open to using AI for prospecting and service, while still bringing a human touch to every interaction.The Mindset That Shapes a Successful Banking CareerI always encourage people to start by really learning the businesses they want to work with. Spend time understanding how those companies operate and what challenges they face. That knowledge makes every conversation more meaningful.Strong soft skills are just as important. Being comfortable talking with people, building relationships and finding simple ways to add value will take you a long way in this field. I also think continuous learning matters. Training in AI, sharpening technical skills like Excel and exploring certifications can open new doors. Some people even consider a master's program when they are ready to take the next step. A mix of curiosity, relationship building and ongoing education creates a solid foundation for a successful career in commercial banking.
< Page 8 | Page 10 >