5Augu - Sept 2021LAST WORDIN MY OPINIONBANK STRATEGY IN A DIGITAL WORLD: THREE IMPERATIVES FOR INCUMBENTSREVAMPING REGULATORY PRACTICES WITH INNOVATIONMARKETING IN A NEW ERA­GOING FROM 30 MANUAL ONE OFF CAMPAIGNS TO 300 ALWAYS ON NEXT BEST ACTIONS WITH A 250% YEARLY INCREASE OF UNIQUE RECOMMENDATIONS PER CUSTOMERA FINE BALANCE: HUMAN, DIGITAL AND EVERYTHING IN BETWEENHUMAN BANKING IN THE DIGITAL AGEMICHAEL RENNIE, CHIEF DIGITAL OFFICER, CYNERGY BANKSHASHANK KHARE, HEAD OF GROUP STRATEGY, LLOYDS BANKING GROUPDAVID COWLAND, HEAD OF COMPLIANCE OPERATIONS, FIDELITY INTERNATIONALMARIANNE YGBERG, HEAD OF CUSTOMER VALUE COMMUNICATION, SWEDBANKDAVID VERSTEEG, CHIEF DIGITAL OFFICER, VAN LANSCHOT KEMPEN4208222836CXO INSIGHTS16-41INFOCUS PG 10 - 11DIGITAL BANKING TOP 10SOLUTION PROVIDERS IN EUROPE - 2021DIGITAL BANKING TOP 10SOLUTION PROVIDERS IN UK - 2021
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