34 LEVERAGING DATA TO TRANSFORM CUSTOMER EXPERIENCEBRIAN A. VOSS, SENIOR VICE PRESIDENT, REGIONAL DIRECTOR, NBT BANK [NASDAQ: NBTB]36 SHAPING CUSTOMER EXPERIENCE AT SCALEALLISON LANDERS, CHIEF EXPERIENCE OFFICER (CXO), BANKING & LENDING,UBS [NYSE: UBS]38 GROWING MARKET SHARE WITH CUSTOMIZED BANKING SOLUTIONSJACK M JACOBS, SENIOR VICE PRESIDENT OF COMMERCIAL BANKING, WESBANCO BANK INC [NASDAQ: WSBC]25 THE REEMERGENCE OF FORMAL IN-HOUSE CREDIT TRAINING PROGRAMS IN THE BANKING INDUSTRYSANDRA WILLIAMS, SENIOR VICE PRESIDENT, SENIOR CREDIT OFFICER, LIBERTY BANK - CT40 HUMAN-CENTERED BANKING FOR STRONGER LOCAL ECONOMIC RESILIENCESTEPHANIE MCCLENDON, CHIEF OF COMMUNITY BANKING, FIRST FEDERAL BANK31 FROM SETBACKS TO SUCCESS: LEADING THE CHARGE IN WEALTH MANAGEMENT AND INNOVATIONCHAD SCHMOOKLER, VICE PRESIDENT, SPECIAL PROJECTS, INCOMM PAYMENTSLAST WORD42RETHINKING QA: LESS TESTING, MORE TRUSTALISON MCGUIGAN, DIRECTOR OF ENTERPRISE QUALITY ASSURANCE, GOLDEN 1 CREDIT UNIONCXO INSIGHTSTREP ADVISORS22JEFF PIERSALL, FOUNDER AND PARTNERROB CHEPAK,PARTNERPERFECT TAX RELIEF28ADI HARARI, PRESIDENTMERGERS AND ACQUISITIONS ADVISORY FIRMTAX RELIEF AND RESOLUTION SERVICES PROVIDER
< Page 4 | Page 6 >