8DECEMBER - JANUARYOPINIONIN MYHighway concessions play a vital role in modern infrastructure development, offering a seamless network that enables efficient transportation and commerce. However, the intricate nature of highway operations also exposes stakeholders to various liabilities, prompting the need for a robust claims processing system. Highway concessions involve intricate contractual agreements between public authorities and private entities, mandating the latter to design, construct, operate, and maintain stretches of roadway. Such endeavors encompass diverse activities, including road construction, traffic management, toll collection, and maintenance, which inevitably introduce an array of potential liabilities. Accidents, delays, subpar maintenance, and other untoward incidents can lead to claims against the concessionaire, necessitating a well-structured and efficient claims processing mechanism.Key Elements of Efficient Claims Processing:1. Streamlined Reporting and Documentation: A paramount aspect of effective claims processing is the prompt and accurate reporting of incidents. Implementing a standardized reporting system ensures that incidents are documented comprehensively, facilitating the identification of contributing factors and liable parties. Timely documentation also minimizes the risk of evidence deterioration, enabling a more accurate assessment of liability.NAVIGATING HIGHWAY CONCESSION LIABILITY: AN EXPLORATION OF EFFICIENT CLAIMS PROCESSINGBy Hamim Badri, Head of Insurance & Claims Management, PLUS MalaysiaHamim Badri
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